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Crown Commercial Service

Help us to find a new name for our Mystery Shopper Service

Publication Platform
Crown Commercial Service

Publication Date
10 April 2018

Tender ID
MSS 001

CCS provides an important service which offers a route to suppliers to anonymously raise concerns about potential poor practice in public sector procurement. Currently this is known as the Mystery Shopper service. Feedback has told us that the this name does not describe what we do well and users have experienced difficulty in finding us online. To help us find a new name, we have put together a short survey to find out what suppliers and buyers like you think about the service. We want to create a new name which: describes the service better, supports users when searching for it, increases awareness of this important service to encourage suppliers to use it The survey can be accessed using the link provided at the end of this Notice (Other information, Attachments) and should take no longer than 10 minutes to complete. The survey will be open until 25 April. All concerns submitted via the service are investigated by CCS and recommendations are made to the public sector buyer on how to remedy the specific problem. This could mean adjusting a live procurement; recommending a change on a future procurement; or helping ensure suppliers get paid for work they have undertaken. The service is extremely important as it contributes to shaping public procurement policy allows us identify barriers that prevent SMEs from doing more business with the public sector. As such, we would be grateful if you could provide your invaluable feedback and appreciate your time.